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Stardate Promise
Love your scent, or send it back.
Choosing a candle online without smelling it is tricky — so you have 30 days to fall head-over-heels. If you don’t, we’ll refund or exchange it.
How it works
Receive your Stardate order
Your 30-day window begins the day your parcel is delivered.
Day 0
Submit the online return form
Share your order number (starts with #STAR…) to start a refund or exchange.
Within 30 days
We reply with return instructions
Our customer care team gets back to you within 3 business days with next steps.
≤ 3 biz days
Post your parcel back to us
Pack items securely and send via a tracked service. Return postage is at your expense.
At your cost
Refund or exchange, processed
Once items arrive in new condition, we process within 48 hrs (Mon–Fri). Refunds can take up to 14 days to land.
48 hrs
To be eligible
Returned within 30 days of delivery
In original packaging, resaleable
Candles unlit, wax untouched
Proof of purchase matches your order
One return per order, from the original purchaser
What’s not included
A handful of items fall outside the guarantee:
Miniature 35g candles (made for sampling)
Gift Cards & gift-wrapping services
Final sale and outlet items
Individual items from bundles, sets or gift packs
Free or gifted products
Bulk orders (10+ products)
Faulty or damaged items (handled separately — email us)
Customers are responsible for all shipping costs, including return shipping and postage for exchanged items. Approved refunds are returned to the original payment method, and promotional discounts may affect the final refund amount. See our full policy below.
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