Stardate FAQ

Learn more about Stardate candles with our detailed FAQ.

Got a question? Please email us at hello@stardateco.com.au and we'll get back to you within 24 hours.

Stardate Candles

What are Stardate Candles made from?

Our Stardate Candles are hand-poured using an all-natural soy wax, fragrance oils and an all natural fibre wick for a beautiful clean burn.

You can also rinse, reuse or repurpose our premium glass jars as they make wonderful displays for bathroom goodies, flowers and even as a pencil holder on your desk.

What size are the candles?

Each candle is filled with 380g of wax which allows it to have long, clean burn for between 60-80 hours. 

The glass jar measurements are 10cm in height and 9cm in diameter making them the perfect size to display anywhere in your home or office.

How long will my candle last?

Our Stardate Candles are designed to burn for 60-80 hours.

Be sure to trim your wicks before each burn and ensure that the first burn lasts for between 2-4 hours (until it reaches the edges of the glass) to ensure that it continues to burn evenly each time you light it. This will allow you to reach that higher end of the burn time range and get the most from your candles.

Where are Stardate candles made?

Our Stardate Candles are hand-poured in our studio in Melbourne, Australia.

Do you use fragrance oils or essential oils?

Stardate fragrance oils are synthetic in substance, in that they are not formulated directly from plant origin. Having said this, many of our fragrance oils do contain a high percentage of essential oils. 

Now, let's dive into why our fragrances are pretty fantastic:

  • All our scents follow the RIFM and IFRA standards, ensuring they're safe and pure.
  • These celestial scents are crafted right here in Australia.
  • Just so you know, we're all about compassion – none of our fragrances are tested on our furry friends. 🐾

Care Instructions

  • Keep wicks trimmed to 6mm to ensure you get a longer, cleaner burn.
  • Always burn on a suitable candle plate or similar surface.
  • Do not place candles on sensitive surfaces.
  • Never leave a burning candle unattended.
  • Never burn on or near flammable, heat sensitive or porous surfaces.
  • Never move while burning.
  • Do not place on or near electrical appliances.
  • Keep away from external heat sources.
  • Do not burn for longer than 3 - 4 hours.
  • Keep wax pool free of foreign matter and wick debris.
  • Keep out of draughts.
  • Use only a candle snuffer to extinguish.
  • Discontinue use when wax reaches 1cm from the bottom.
  • Keep out of reach of children and pets.

Stardate Reed Diffusers

How long do Stardate Reed Diffusers last for?

Our Stardate Reed Diffusers are a generous size at 200mL, meaning that the minimum lifetime is at least 6+ months. However, this does depend on several factors such as temperature, air-conditioning, airflow, etc, within the environment in which they’re displayed. They are known to considerably exceed this timeframe.

How should I maintain my reed diffuser?

When first using your reed diffuser, allow the reeds to absorb the fragrance for 15 minutes, then gently rotate them to release the aroma. To enhance the fragrance in the air, flip (reverse) the reeds as often as desired.

How often should I flip the reeds?

The reed diffuser sticks can be flipped when you want an extra burst of fragrance or when you notice there is no scent. Some people choose to flip daily while others choose weekly. Be careful not to drip any as it can react with some surfaces. Be sure to clean any spillage immediately.

Are reed diffusers environmentally friendly?

All Stardate Reed Diffusers are environmentally friendly, long-lasting, and slow releasing. They are a safe way to scent a room with no open flame or hot wax. They can be classed as vegan-friendly as they are mostly made up of synthetic ingredients and are not tested on animals. Our diffuser base does not contain phthalates or parabens.

What materials are used for the reed diffusers?

Our Stardate Reed Diffusers are housed in a 200mL glass vessel with black hardware, featuring ten natural reeds and diffusing fragrance for 6+ months.

The 200 mL bottle design allows the perfume to be passively released through the naturally porous rattan reeds, filling your favourite room or office with our fine fragrance oils.

Do you use fragrance oils or essential oils?

Stardate fragrance oils are synthetic in substance, in that they are not formulated directly from plant origin. Having said this, many of our fragrance oils do contain a high percentage of essential oils. 

Now, let's dive into why our fragrances are pretty fantastic:

  • All our scents follow the RIFM and IFRA standards, ensuring they're safe and pure.
  • These celestial scents are crafted right here in Australia.
  • Just so you know, we're all about compassion – none of our fragrances are tested on our furry friends. 🐾

How to use your Stardate Reed Diffusers

  • Open the glass bottle by unscrewing the black lid and removing the plastic cap inserted in the neck of the glass that’s used as a liquid stopper. 
  • Screw the black lid back onto the neck of the diffuser.
  • Place all 10x reeds in the bottle.
  • Place bottle on a plate or similar to protect surfaces in case of spillage.
  • The fragrant blend will oxidise after the bottle has been opened.
  • The solution interacts with oxygen which can affect it’s colour, but not the quality of the fragrance or longevity of your reeds.

Care Instructions

  • Keep out of reach of Children.
  • Always place on a tray. 
  • Do not put reeds on a fragile or varnished surface.
  • Spills should be cleaned up immediately as staining or stripping of finishes may occur.
  • Avoid contact with eyes and skin. 
  • Do not ingest fragrance.
  • Keep away from naked flame or heat at all times.

Diffuser Safety

  • The liquid in a diffuser contains chemicals that surfaces and skin don’t like. Please find below our safety guidelines for when using a fragranced diffuser.
  • The diffuser liquid can cause irritation to the skin and may cause an allergic reaction. If the diffuser liquid does come into contact with skin, wash with plenty of soap and water. If irritation or a rash occurs, seek medical advice/ attention.
  • The diffuser liquid causes serious eye irritation – if diffuser liquid comes into contact with eyes, rinse cautiously with water for several minutes. Remove contact lenses if present and easy to do and continue rinsing. If irritation persists, seek medical advice / attention.
  • Keep out of reach of children and pets.
  • If diffuser liquid is spilt on a surface, thoroughly clean the liquid off. Ensure you wipe any residual diffuser liquid from the bottom of the vessel before placing on a level surface.
  • Always put your reed diffuser on a level surface.
  • Do not place the diffuser directly onto, or allow the reeds to touch polished, painted, leather or plastic surfaces, or electrical equipment as accidental spillage or liquid transfer may cause damage to certain materials.

Personalising your Stardate Products

How can I add a name to my candle or diffuser?

When viewing the product page for your selected candle birthdate, you will see a text box field on the page where you may enter the recipient's name.

Please enter it exactly how you'd like it appear on the candle. Most people opt for first name only but we can also include the last name.

Please note, only the first letter of the name will be capitalised and no special characters (i.e. emojis) can be included.

How do I personalise my custom gift card message?

You will be sent an email after your purchase to complete your gift wrap service personalisation options. You can include your personal message here and we will add it to your gift card.

Alternatively, there's a "note" section within your shopping cart where you can tell us your personal message. We see this and can add it from here.

I want a different fragrance, how do I change it?

Not your favourite fragrance? No worries! We want to ensure that your gift is exactly how you envision it. Visit our Fragrance page to see detailed descriptions of each scent.

To select an alternative, simply select your preferred scent option from the list on the specific candle or diffuser product page. If one isn't selected, the "Default" fragrance will be used.

Please note, this is only an option during the ordering process, not after you've received your candle.

Can I remove the weaknesses from my candle label?

Of course! We want to ensure that your candle is personalised to your liking. If you would like the weaknesses removed, please let us know by including a note in your cart that is sent through to us with your order or reach out to us directly at hello@stardateco.com.au so we can customise your order.

We replace the weaknesses with 3 additional strengths to coincide with the updated design. You can provide these strengths to us (because you know the recipient really well!) or we can add three more from their astrology reading.

Can I add a personal message to the candle or diffuser?

Of course! We have so many of our special stars requesting a "Happy 18th/21st/30th/40th/50th/605th Birthday" message on the candle and we're happy to accomodate.

We simply replace the section "The Day Of ..." with your "Happy 18th Birthday" message. This ensures the design isn't compromised and the recipients name remains clearly front and centre on the candle or diffuser.

Shipping

What type of shipping options do you offer?

Receive FREE Standard Shipping Australia-wide when you spend over $100 in one order.

Our Stardate Candles are shipped using the Australia Post national postal system with both Standard and Express options available Australia-wide.

Take a look at our Shipping page for information on delivery timeframes and costs to get your Stardate package to you (or your gift recipient).

How can I track my order?

We want to be in the loop with your exciting Stardate delivery! When you proceed through our checkout, please enter your email address to receive tracking notifications.

We'll send you a copy of your Australia Post tracking number once your item has been dispatched. You'll then be able to use this number via the Shop app or Australian Post website. 

Do you offer express shipping?

We sure do! If you're shopping for a last minute gift or want a special little something (Stardate Candle or Stardate Diffuser) for yourself and you just can't wait - you can opt for Express Shipping for expedited delivery Australia wide.

Click here to find out more about our shipping options .

Do you ship internationally?

We're only able to ship our candles Australia wide presently.

If you are super keen on getting your hands on a Stardate candle and you reside overseas, reach out to our us at hello@stardateco.com.au with your request and we'll do our best to accomodate you. We don't want you to miss out!

How much does shipping cost?

When you order 1 candle or diffuser, the Standard Postage cost is $9.95.

When your order value exceeds $100, Standard Postage is FREE!!!

For Express postage rates, rates start at $14.95 and incrementally increase based on the weight of your order.

Where do you ship from?

All of our orders are dispatched from our office in Melbourne, Victoria, Australia.

What is FAST Dispatch?

Dispatch occurs 3x times per week; Monday, Wednesday and Friday.

Ensure your orders are submitted before 12pm (AEST) on our dispatch days for same-day dispatch.

If your order is received after 12pm (AEST) on our dispatch days, your order will be shipping on the following dispatch day.

Please note, Australia Post does not deliver on weekends.

Returns & Exchanges

What do I do if I received the wrong candle?

We're so sorry! Please email us as soon as possible at support@stardateco.com.au with your order number (begins with #STAR) and your parcel tracking number. Please include a brief description of what was actually sent to you (pictures are very handy too) and we'll ensure we fix your issue asap.

What happens if my candle arrives damaged?

We're so sorry! We endeavour to package our candles so they arrive at your door safe and intact, just as intended but sometimes things do happen while they're in transit. If your Stardate Candle is damaged, please reach out to us within 5 days of receiving your order and provide us with your tracking number and an image of the broken candle when you email support@stardateco.com.au and we'll work on getting you a new candle.

Can I return my candle if I change my mind?

Unfortunately we don't refund or exchange candles for change of mind purposes as they're personalised to your gift recipient.

If you are unhappy with your purchase for any reason, please reach out to us at support@stardateco.com.au and we'll see what we can do.

I ordered the wrong date/name, what can I do?

Oh no! We understand that these things happen sometimes so we like to work with our customers to fix this up. Here are are couple of options:

After item has been shipped:

1. We print and send you a new label

If you're happy with the fragrance but the label is incorrect, we can print and send you a new label to affix to the candle itself. There is an additional charge of $5 for this service to cover costs and postage.

2. You may exchange the candle

You can return the candle to us and we can send the updated candle to you. You will incur the costs of postage and materials for this service. Delivery costs vary depending on your location so reach out to us directly.

Before item has been shipped:

If you're item has been ordered but not shipped (prior to 12pm on our dispatch days, Monday, Wednesday and Friday) there is a good chance we can simply update your order with the correct details. Reach out and ask ASAP!

To request the services above, please reach out to us at support@stardateco.com.au with your enquiry.

Can I cancel my order?

If you wish to cancel your Stardate order after it has been placed, please contact us at hello@stardateco.com.au or via our Contact page as soon as possible. We cannot cancel any orders that have been dispatched and shipped so you will incur the total costs of the candles delivered to you.

Gift-Wrapping & Custom Gift Card

How do I get my candle or diffuser gift-wrapped?

Simply tick the "Add Gift Wrapping & Custom Gift Card" option on your candle or diffuser product page and this will be added to your cart.

You can also add this directly from your shopping cart, you will see an option to "Add Gift Wrapping" to your order.

Please note, Gift-Wrapping and Custom Gift Card product is at a cost per candle or per diffuser. If you have multiple candles and/or diffusers you would like gift-wrapped, please increase the quantity in your cart.

I ordered more than 1 item but only want 1 gift-wrapped, how do I select which one?

When you select "Add Gift Wrapping & Custom Gift Card" on the candle or diffuser product page, the gift-wrapping service will be directly attributed to that item, not any others in your order.

If you simply add "Gift Wrapping & Custom Gift Card" from within the cart, please messge us by leaving a "Note" in your cart to tell us which item you'd like gift wrapped, or email us directly at hello@stardateco.com.au

Is the gift-wrapping price per item or for my entire order?

The price listed for Gift-Wrapping & Custom Card within the gift-wrapping item in the cart is per item.

What size is the custom gift card?

The custom gift card is 8cm wide by 5 cm high (when folded). We will endeavour to fit your entire message in the hand-written gift card. Don't worry! We have the neatest hand writing.

What wrapping materials are used?

Our Stardate Gift Wrapping Service ensures that your candles and diffusers are expertly wrapped in our Premium White Gloss Wrapping paper with our beautiful coloured satin ribbons, tied in a delightful bow. Your gift cards are slid in the top to make them easily accessible to both you and the gift-recipient.

How do I tell you what message to include in the gift card?

When you purchase our Gift Wrapping Service, you're automatically sent an email to complete a form detailing your Personalisation Preferences.

Here you'll be able to include your personal message and we will hand-write it in the card for you.

If you'd rather write the personal message yourself, that's totally fine! Simply write "Blank" in the field and we'll send you the blank card to complete at your convenience.