Welcome to Stardate! We're a personalised gifting brand based in Australia, and someone who knows you (and thinks your a SUPERSTAR!) has chosen to give you the candle made just for you. It showcases your name, your birthday, your star sign, your scent, and an astrological reading written for exactly who you are based on the day you were born. Your gift card is your invitation to choose. Head to our homepage to start your journey, find the candle that's yours, and enter your gift card code at checkout so we can send you your special gift.

When you're ready to choose, visit our website at stardateco.com.au and add your candle (or anything else) to cart. At checkout, you'll see a field to enter your gift card code. The amount on your card will be applied to your order, and if the total is less than your balance, the rest stays on the card for next time.

Your code is in the email you were forwarded by your generous gift giver, one that was originally sent to them from Stardate. It's also visible on the gift card landing page if you click the link in the email. If you can't find either, ask the person who sent it to you as they have access to the original email and can resend or forward it again. If they no longer have access to the email, please ask them to contact support@stardateco.com.au for assistance.

Yes. The gift card link in your delivery email shows your current balance. If you've lost the original email, please contact us at support@stardateco.com.au with the gift card code or the name of the person who sent it to you, and we'll help you check.

Absolutely. Your balance stays on the card after each purchase until it runs out or until the card expires. You can place multiple orders over time using the same gift card.

Yes. Gift cards can be combined with discount codes and promotional offers, unless a specific promotion says otherwise. The gift card is treated as a payment method, not a discount.

Stardate ships within Australia only, so your gift card can be used to send a Stardate candle to any Australian address. If you're overseas, you can still browse and choose, but the order needs to be delivered to an Australian recipient.

First, check that the code is entered correctly. Gift card codes are case-sensitive and don't contain spaces. The character that looks like a zero is always a zero, never a capital O. If the code still isn't working, please email us at support@stardateco.com.au with the code (or a screenshot of your delivery email), and we'll look into it.

If you have the gift card code, please email support@stardateco.com.au and we can confirm the balance and resend the gift card details to the original purchaser's email. Please contact the person who sent the gift card to you - they can forward the email to you again.

Please note, this process is designed to keep the gift cards safe and secure. We aren't able to send gift card details to any recipient (even if intended) unless their email address is listed with the order.

Please contact us immediately at support@stardateco.com.au with the gift card code and any details you have. Like cash, gift cards should be treated carefully as once they've been delivered to the email address provided at purchase, we can't replace or refund them if they're used without authorisation. However, we'll always investigate suspected unauthorised use and assist where we reasonably can.

Refunds for products purchased with a gift card are issued back to the original gift card, restoring the corresponding balance. The restored balance keeps the original expiry date and isn't extended. For partial gift card payments (where you also paid with a credit card or other method), the refund is split proportionally between the two payment methods.

Damaged products are handled separately under our Refund Policy, which may entitle you to a direct replacement or refund regardless of how you paid. Please contact us at support@stardateco.com.au with photos of the damage and your order number, and we'll resolve it for you.

No. Gift cards can't be exchanged for cash, only redeemed for products on our website. Any remaining balance stays on the card and can be used for future orders until the card expires.

You can give your gift card to another person as a gift, free of charge, that's how gift cards work. However, gift cards can't be resold, traded, or transferred for value through any third-party marketplace or commercial means. Cards obtained through unauthorised resale may be voided.

No, our gift cards can't be reloaded or topped up. Each gift card is issued at a fixed denomination at the time of purchase. If you want to give more, you can purchase an additional gift card and forward it separately, or apply multiple gift cards to a single order at checkout (up to three per order).

Yes. Gift cards can be used to cover shipping costs, taxes, and any other charges applied at checkout, not just the cost of the products themselves.

Use it as a partial payment on your next order. The remaining balance counts toward whatever you're buying, and you pay the difference using another payment method. Even small balances can go toward shipping or any Stardate product.